As an operations officer, I was involved in planning and executing various projects. I helped to develop project plans that defined the scope, objectives, and deliverables of each project. I also converted the outputs into clear timelines that showed the tasks, milestones, and deadlines for each project. I was responsible for applying the plans in project management programs, such as Smartsheets, Monday.com Click Up, and MS Teams, to facilitate the workflow and communication among the project team members. I was also responsible for following up on the implementation of the projects, monitoring the progress and quality of the work, and ensuring that the delivery was on time and met the client’s expectations.

Although the company specialized in providing consulting services, they have a content and production team that handled the tasks related to creating and delivering the content for the clients. My role was to lead this team and ensure the quality and efficiency of their work. I did this by analysing the tasks and core activities required for each project, and designing an operating model that outlined the steps and procedures to follow. I then created procedural guides that explain the operating model in detail, and trained the employees on how to use them. 

As an account manager, I was responsible for maintaining regular communication with clients and keeping them updated on the status of their projects. I also addressed and resolved any issues or concerns they had. I participated in calculating and analyzing project costs, and preparing technical and financial proposals.

I was also responsible for preparing a business brief that outlined the scope, objectives, and deliverables of each project. I then assigned tasks to the appropriate team members. I coordinated and followed up with team members and provided them with support to complete their tasks. I also prepared and edited reports that documented the results and outcomes of the projects. Also, I communicated and managed the relationship with the external service providers and freelancers.

On the other hand, I performed some tasks directly, such as designing posts, writing and editing copies, performing some photography work, managing and monitoring campaigns on social media. In addition, I planned and managed several small-scale events that involved preparing the topics, contacting the speakers, inviting the attendees, and overseeing the media coverage.